Support – Contact

I am flexible with communicating the information and technical support you need by the method that works best for you: phone, email, WhatsApp, Signal, WebEx, Microsoft Teams, in-person, etc.

  • I have successfully provided Operator training online via Microsoft Teams and the training manual to get their new rotary flap peening process going.
  • I have walked through issues over the phone with photos and documents through text and email.
  • I have presented information online via Teams for shot peening process development for engineers having issues with intensity and coverage.
  • I have supported aircraft flight line issues using Signal’s video call.
  • I have reviewed process documents for compliance with Nadcap checklists.
  • I have provided root cause analysis and corrective actions for NCRs.

Need a technical expert on site? I can be on-site as soon as possible for an hourly rate plus actual travel costs and per diem.

I can tailor the support you need to keep your costs low.

Reach me by email.


James Kernan, B.S., M.S., The Shot Peener’s 2011 Shot Peener of the Year